Privacy Policy

MyCashBridge ("Company–, "we–, "our–, or "us–) is committed to protecting the privacy and confidentiality of customer information. This Privacy Policy explains what we collect, why, and how we handle it.

1. Nature of services

The Company acts as a Lending Service Provider (LSP) for various banks, NBFCs and financial institutions. We facilitate customer applications for financial products including loans, credit cards, insurance and related financial services. We are not a bank or NBFC and do not lend directly.

2. Information we collect

• Full name
• Mobile number
• Email address
• PAN details
• Address details
• Date of birth
• Employment and income information
• Banking and financial information voluntarily submitted by you
• Device, browser, IP address and website usage data

3. Purpose of collection

Your information may be used for:

• Evaluating eligibility for financial products
• Processing your applications
• Sharing applications with partner banks/NBFCs
• Customer verification and fraud prevention
• Customer support and grievance handling
• Marketing and communication regarding financial products
• Regulatory and compliance requirements

4. Sharing of information

Your data may be shared with:

• Partner banks and NBFCs
• Verification agencies
• Technology service providers
• CRM and cloud infrastructure providers
• Regulatory authorities where legally required

5. Your consent

By submitting information on our website, you expressly authorise the Company and its partner financial institutions to contact you through phone calls, SMS, WhatsApp, email or other communication channels, including over and above any DND/NDNC registration.

6. Data security

We implement reasonable administrative, technical and organisational safeguards to protect your information including encryption, restricted access controls, secure hosting and periodic security reviews.

7. Data retention

We keep your information only for as long as necessary for the purposes above and as required by law.

• Approved applications: retained for up to 3 years, or longer where required under applicable laws, regulatory requirements, audit requirements or contractual obligations with partner lenders.
• Rejected, abandoned or incomplete applications: retained for approximately 60–90 days and securely deleted thereafter, unless required for fraud prevention, dispute resolution or legal obligations.

For full details, see our Data Retention & Deletion Policy.

8. When and from where we collect

We collect information directly from you when you fill a lead form, run an eligibility check, complete an application or contact customer support. We may also receive limited verification data from partner institutions and service providers, and technical data (device, browser, IP) automatically when you use our website.

9. Cookies and analytics

We use cookies and analytics tools to operate the website, remember your preferences and understand usage so we can improve our services. You can manage cookies through your browser and our Cookie Policy.

10. Withdrawal of consent

You may withdraw your consent to the collection, processing or use of your personal data, or to receiving communications, at any time by writing to our Grievance Officer. Withdrawal applies going forward and does not affect processing already carried out lawfully, or retention required by law or by partner lenders.

11. Your rights under the DPDP Act, 2023

As a Data Principal you have the right to access, correct, update and erase your data, to withdraw consent, to nominate, and to grievance redressal. You can exercise these on our Your Rights page, which includes a secure request form.

12. Grievance contact

For any privacy or data-related concern, email us at privacy@mycashbridge.com. You may also contact our Grievance Officer: Jyotsana Bora · grievance@mycashbridge.com · +91 87965 08140. We acknowledge requests within 48 hours and aim to resolve them within 30 days.